Privacy Policy

1. Who We Are

Sancy Global Solutions Sdn Bhd provides healthcare information technology
products and related services.

Our website address is:
https://sgs.healthcare/

Our principal contact address is:

Sancy Global Solutions Sdn Bhd
8-02, Tower B,
Vertical Business Suites,
Jln. Kerinchi, Bangsar South,
Kuala Lumpur, 59200,
Malaysia

Email: info@sgs.healthcare
Telephone: +603-2241-1192

2. Scope of This Privacy Policy

This Privacy Policy applies to the public SGS website and personal data
submitted through its contact forms, enquiry forms and communication
features.

This Privacy Policy does not necessarily govern personal, patient, clinical
or medical information processed through separate SGS healthcare software
products or platforms. Such information may be governed by separate product
privacy notices, contractual arrangements and the privacy policies of the
relevant healthcare provider, hospital, insurer or other customer.

3. Personal Data We Collect

Information You Provide to Us

We may collect personal data that you voluntarily provide when you contact
us, request a demonstration or submit an enquiry. This may include:

• Your name;
• Your email address;
• Your telephone or WhatsApp number;
• Your company or organisation name;
• Your job title;
• The contents of your enquiry or message; and
• Any other information you choose to provide.

Information Collected Automatically

When you access the website, certain technical information may be collected
automatically, including:

• Your Internet Protocol address;
• Browser type and browser version;
• Device type and operating system;
• Pages visited and time spent on the website;
• The date and time of your visit;
• Referring website or source;
• General geographic information derived from your IP address;
• Cookie identifiers and consent preferences; and
• Information relating to website errors, security and performance.

Communications Through Third-Party Services

When you communicate with us through WhatsApp or another third-party
communication service, that service may process your telephone number,
profile information, message content and technical information in accordance
with its own privacy policy.

4. How We Use Personal Data

We may use personal data for the following purposes:

• To receive, review and respond to enquiries;
• To arrange product demonstrations, consultations or meetings;
• To provide information about our products and services;
• To communicate with prospective and existing customers;
• To provide customer service and technical support;
• To operate, maintain and improve the website;
• To remember your website and cookie preferences;
• To understand how visitors use the website;
• To detect spam, fraud, misuse and security threats;
• To maintain business, administrative and communication records;
• To establish, exercise or defend legal claims;
• To comply with legal and regulatory obligations; and
• For other purposes explained to you when the information is collected.

Where required by applicable law, we will obtain your consent before using
personal data for a particular purpose. You may withdraw your consent by
contacting us, subject to applicable legal and contractual restrictions.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate properly,
remember preferences, understand website usage and support certain
communication or marketing features.

The website may use the following categories of cookies:

Strictly Necessary and Functional Cookies

These cookies are required for essential website operations, security, form
functionality, consent management and services specifically requested by the
visitor. These cookies may operate without optional consent where permitted
by law.

Preference Cookies

These cookies remember choices such as cookie preferences, display settings
or other website selections.

Statistics Cookies

These cookies help us understand website traffic, visitor interactions and
website performance. Where required, these cookies are activated only after
you provide consent.

Marketing Cookies

These cookies may be used to measure campaigns, build visitor profiles or
display relevant communications. Where required, marketing cookies are
activated only after you provide consent.

You can accept, reject or customise optional cookies through the website’s
cookie-consent banner. You may also change or withdraw your consent using the
“Manage Consent” or cookie-preferences option available on the website.

You can additionally control cookies through your browser settings. Blocking
certain cookies may affect website functionality.

6. Contact Forms, Spam Prevention and reCAPTCHA

Information submitted through our contact forms is used to process and
respond to your enquiry.

Our website may use Google reCAPTCHA or a similar automated spam and security
service. Such services may collect technical information including your IP
address, browser details, device information, cookies and information about
your interaction with the website to determine whether a submission is being
made by a person or an automated system.

Information processed by these services is also subject to the privacy terms
of the relevant service provider.

7. Embedded Content and External Services

Pages on our website may include embedded content or functionality from
third-party websites, including:

• Maps and location services;
• Videos, images or other media;
• WhatsApp communication features;
• Analytics services;
• Spam-prevention and website-security services; and
• Social-media or external website links.

Embedded content may behave in the same manner as if you visited the
third-party website directly. The third party may collect information, place
cookies or monitor your interaction with its content in accordance with its
own privacy policy.

8. How We Share Personal Data

We do not sell or rent personal data for monetary consideration.

We may share personal data only where reasonably necessary with:

• Website hosting, maintenance and technical-support providers;
• Cybersecurity, anti-spam and fraud-prevention providers;
• Analytics, communication and cookie-management providers;
• SGS affiliates, branches or authorised representatives;
• Professional advisers, including lawyers, auditors and accountants;
• Government authorities, regulators or law-enforcement bodies where required by law;
• Parties involved in a merger, acquisition, restructuring or transfer of business assets; and
• Other parties where you have provided consent or instructed us to make the disclosure.

Service providers processing personal data on our behalf are expected to use
it only for the authorised purpose and to implement appropriate security
measures.

9. International Data Transfers

SGS operates and works with service providers and affiliated organisations
in different countries. As a result, personal data may be accessed, stored or
processed outside Malaysia.

Where personal data is transferred internationally, we will take reasonable
steps to ensure that the transfer is carried out in accordance with
applicable data-protection laws and that appropriate safeguards are applied.

10. How Long We Retain Personal Data

We retain personal data only for as long as reasonably necessary for the
purpose for which it was collected, including:

• Responding to and following up on enquiries;
• Managing customer or prospective-customer relationships;
• Maintaining appropriate business records;
• Meeting legal, accounting and regulatory requirements;
• Resolving disputes; and
• Protecting the website and our legal rights.

When personal data is no longer required, we will take reasonable steps to
delete, anonymise or securely dispose of it, subject to applicable legal and
technical requirements.

Cookie-retention periods may differ depending on the type and purpose of the
cookie.

11. Security of Personal Data

We use reasonable administrative, organisational and technical safeguards
designed to protect personal data against:

• Unauthorised access or disclosure;
• Accidental loss or destruction;
• Misuse or alteration;
• Malicious activity; and
• Other unlawful forms of processing.

However, no website, electronic transmission or data-storage system can be
guaranteed to be completely secure. You should therefore avoid submitting
confidential or sensitive information through unsecured communication
channels.

12. Your Personal Data Rights

Depending on your location and applicable law, you may have the right to:

• Ask whether we process personal data about you;
• Request access to personal data held about you;
• Request correction of inaccurate or incomplete personal data;
• Withdraw consent previously provided;
• Object to or prevent processing for direct-marketing purposes;
• Request that certain processing be restricted;
• Request deletion of personal data where applicable;
• Prevent processing that is likely to cause unwarranted damage or distress; and
• Submit a complaint to the relevant data-protection authority.

Withdrawing consent will not affect processing that occurred lawfully before
the consent was withdrawn.

To exercise a privacy right, email us at
info@sgs.healthcare with the subject line
“Privacy Request”. We may request additional information
to verify your identity before completing the request.

You may also have the right to submit a complaint to the Personal Data
Protection Commissioner of Malaysia or another applicable supervisory
authority.

13. Direct Marketing

Where permitted by law and, where necessary, with your consent, we may send
information concerning SGS products, services, events or business updates.

You may opt out of direct-marketing communications at any time by:

• Using the unsubscribe option included in the communication;
• Replying to the communication with an opt-out request; or
• Emailing info@sgs.healthcare.

We may continue to send non-marketing communications that are necessary to
respond to your enquiry or manage an existing business relationship.

14. Children’s Privacy

This corporate website is not directed towards children, and we do not
knowingly use the website to collect personal data from children.

If you believe that a child has submitted personal data through the website,
please contact us so that we can review and, where appropriate, remove the
information.

15. Links to Other Websites

Our website may contain links to websites operated by third parties. We are
not responsible for the privacy, security or content practices of those
websites.

We encourage you to review the privacy policy of every external website you
visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our
website, services, technology, legal obligations or data-processing
practices.

The updated version will be published on this page and the “Last updated”
date at the top of the policy will be revised.

17. Contact Us

For questions, concerns or requests relating to this Privacy Policy or our
handling of personal data, please contact:

Sancy Global Solutions Sdn Bhd
8-02, Tower B,
Vertical Business Suites,
Jln. Kerinchi, Bangsar South,
Kuala Lumpur, 59200,
Malaysia

Email: info@sgs.healthcare
Telephone: +603-2241-1192